Privacy Policy

Privacy Policy

Last updated: 11 June 2025

This Privacy Policy outlines how Trends Rugs ("we", "us", "our") collects, uses, stores, and discloses your personal information when you interact with our website or services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Victorian legislation.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We may collect personal information including (but not limited to):

  • Name

  • Email address

  • Phone number

  • Shipping/billing address

  • Order and transaction details

  • Communication preferences

  • Device and browser information (via cookies or analytics)

We do not store your credit card details. Payments are processed securely through an encrypted, bank-approved payment gateway.

2. How We Collect Your Information

We collect your personal information when you:

  • Make a purchase via our website

  • Sign up for our mailing list or promotions

  • Contact us by email, phone or web form

  • Browse our website (via cookies and analytics tools)

We may also receive data from third-party services integrated into our website, such as payment processors or marketing platforms.

3. How We Use Your Information

Your information may be used to:

  • Process and deliver orders

  • Respond to your enquiries

  • Improve our services and website performance

  • Send updates about your order

  • Send promotional communications (if you opt in)

  • Facilitate remarketing and cart recovery campaigns

You can unsubscribe from marketing at any time via the unsubscribe link or by contacting info@trendsrugs.com.au.

4. Cookies and Analytics

We use cookies and analytics services to improve your experience and understand how you use our website.

This includes tools such as:

  • Google Analytics

  • Facebook Pixel

  • Meta remarketing

  • Other session and behavior tracking tools

These may collect:

  • IP address

  • Browser type

  • Pages visited

  • Cart abandonment events

  • Device type and session duration

You may disable cookies in your browser or opt out via:

5. Remarketing

We may use cookies and other tracking technologies to serve targeted ads on third-party platforms (e.g., Google, Meta, AdRoll) based on your previous visits to our website.

This helps us show you products and promotions relevant to your interests.

You may opt out via:

6. SMS Communications

If you opt in to receive SMS updates:

  • We may send order notifications, abandoned cart reminders, review requests, and promotional offers via text.

  • SMS data is collected and stored securely, and will not be shared with third parties except as required to deliver SMS services.

You can opt out at any time by replying STOP to our SMS messages.

7. Disclosure of Your Information

We may share your information with trusted third-party providers who support our business operations, such as:

  • Shipping providers

  • Payment processors

  • Marketing platforms

  • IT support services

These parties are only given the data required to perform their services and are bound by strict confidentiality and data protection obligations.

We will never sell your personal information.

8. Security

We take reasonable steps to protect your data from loss, misuse or unauthorised access using secure servers, encryption and access controls.

However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute data security, but we continually monitor and improve our practices.

9. International Transfers

Some of our service providers or software platforms may be located outside Australia. If your personal data is transferred overseas (e.g. to a cloud provider or CRM system), we ensure those providers comply with Australian privacy standards or are covered by binding agreements.

10. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or outdated information

  • Request deletion of your personal data (where legally permissible)

  • Withdraw consent to marketing communications

To make a request, please contact us at info@trendsrugs.com.au. We may charge a reasonable administration fee for processing some access requests.

11. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you become aware that your child has provided us with personal information, please contact us and we will take steps to delete it.

12. Links to Other Sites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect as soon as they are published on our website.

We recommend reviewing this policy periodically to stay informed of how we handle your personal information.

14. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how your data is handled, please contact:

Trends Rugs
Email: info@trendsrugs.com.au
Phone: +61404775511
Address: 155 Centenary Drive Mill Park, Vic 3082

If you're dissatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.